This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
It would be nice to come up with a tool like the text reminders to notify families if a therapist calls off for the day for illness. The same way families receive an appointment reminder
Deleting multiple lunches, meeting times, or planning times would be super helpful like we can delete multiple appointment for a client. This would replace having to delete them one by one
Alert when scheduling appointments over authorized visit or plan limit
Currently there is no way to alert staff when scheduling appointments that the current authorization or plan visit limit has been exceeded. This results in patients frequently being scheduled over what their insurance will cover and then leaving t...
remove trailing spaces in all the search text bars
Automatically remove trailing spaces in all the search text bars. It's annoying that WebPT won't recognize a search word if there happens to be a trailing space.
Integrated text messaging to communicate with patients
It would be incredibly useful to have a way to text message patients built into Clinicent (not just reminders), such as contacting patients to see if they are available to take an open appointment, schedule. So many people do not answer their phon...
Text/email cancellation notice to entire caseload if weather event or therapist out
It would be helpful if the front desk had a way to notify an entire therapist's caseload that the therapist is out for the day and that their appointment is cancelled. (Also- would be helpful for adverse weather events when the whole clinic has to...
I would like to request that an auto-save feature be implemented as soon as possible in the EMR. With our therapists entering patient's homes -- and the limited or inconsistent cellular connectivity that comes with it -- it is really important to ...
Ability to add POC and PN trackers within documentation
Recent update allows therapists to add diagnosis codes and make changes to case notes without leaving the documentation. It would be REALLY beneficial if we could also add Plan of Care Trackers in this space. Most therapists do not edit the case n...
Being able to see all assigned charges/CPT codes/units in one screen (within the "TIME" tab during sign-off) without having to scroll down will save time for documentation. Currently, if I charge more than 2 different codes (which is arguable EVER...