This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
Integrated text messaging to communicate with patients
It would be incredibly useful to have a way to text message patients built into Clinicent (not just reminders), such as contacting patients to see if they are available to take an open appointment, schedule. So many people do not answer their phon...
It would be nice to be able to not only "extend" available therapist time, but simply be able to "edit" available time. Currently all editing still has to be done in EMR which makes an extra step for the director. If you could right click and edit...
It would be helpful if there was an option to email the patient's full upcoming schedule through EMR. Possibly when we right click on the appt instead of just having the "print patient schedule" option and additional "email patient schedule" optio...
Hi, I would love for there to be an option under the Reports (F8) tab, an option under administrative to print the patients schedules in Spanish. There is currently only an English option. A high percent of our patients are Spanish speaking.
Text/email cancellation notice to entire caseload if weather event or therapist out
It would be helpful if the front desk had a way to notify an entire therapist's caseload that the therapist is out for the day and that their appointment is cancelled. (Also- would be helpful for adverse weather events when the whole clinic has to...
Patients should be automatically removed from a therapist's waitlist when they are placed on that therapist's schedule
When a therapist puts a patient on their schedule and that patient is on their waitlist, the patient should be automatically removed from their waitlist. The therapist should not have to remember to later go back to the waitlist and manually remov...
Alert when scheduling appointments over authorized visit or plan limit
Currently there is no way to alert staff when scheduling appointments that the current authorization or plan visit limit has been exceeded. This results in patients frequently being scheduled over what their insurance will cover and then leaving t...
For Insight Go, there does not appear to be a way to navigate to a specific appointment when viewing a list of patient appointments (eg in Classic we can double click on an appointment when viewing the list, and immediately go to that appointment ...
Have an alert set up 5 visits before the patient's limit of visits end
I just noticed that my patient only has one visit left because I just had a hunch that their visits may be up. Any chance you can make an alert or change the visit number to red 5 visits before their alloted visits are exhausted?