Clinicient Ideas Portal


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This portal is to capture your great ideas and improvements to the Insight platform.
No PHI should be included and application issues should be still be reported to Clinicient Support.

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EMR: Documentation/Front Desk

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Re-scheduling appointments between different therapists on different days

When a patient reschedules an appointment to a different day, we are unable to EDIT the existing appointment with a different therapist. The patient has to be scheduled with the same therapist on the new day and then moved over to the new therapis...
over 2 years ago in EMR: Documentation/Front Desk / Scheduling Workflows 0 Future Consideration

Start/Stop times for services

Some payers are requesting the start & stop time for therapy services performed instead of total minutes. Are there fields in Clinicient for the start/stop time to be added?
almost 4 years ago in EMR: Documentation/Front Desk / Documentation 1 Future Consideration

IGO- rescheduling appt prompts "cancel appointment" warning

When changing the status of a scheduled appointment to a 'failed state', like Rescheduled, the appointment prompt shows the word "cancelled" repeatedly. This can be confusing/misleading as therapists may be coached not to 'cancel' appointments. Ca...
over 2 years ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

When an appointment is cancelled, show waitlist pop-up for that time slot

I love how specific the options are. It would be even better if when we cancelled a patient on the therapist’s schedule, it gave us a pop-up reminder that someone was on the waitlist for that slot. For example. Sally Jones is on the waitlist for l...
over 2 years ago in EMR: Documentation/Front Desk / Waitlist 0 Future Consideration

POC tracking for discharge patients

For Plan of Care, when a patient is discharged they will come off of the report, is there a way to track those Plan of Cares so we don't lose them? In order to be medicare complient we need to have them signed.
over 1 year ago in EMR: Documentation/Front Desk / Plan of Care Tracking 0 Future Consideration

Display resources on appt details

Can the resources be added to the appointment details in InsightGO, like they are in EMR? Therapists need to see which appts are using which resources in IGO.
over 1 year ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

Tasks Assigned in IGO to a Specific User are NOT Showing Up in that users My Tasks in Classic

Jane Smith is the Front Office Manager in our Clinic A and uses InsightEMR. John Brown is the director and uses InsightGO. When he assigns a task to Jane (not using the Role, but assigns directly to her), the task does not go to Jane's "My Tasks" ...
over 1 year ago in EMR: Documentation/Front Desk / Tasking 0 Future Consideration

Sort Tasks by Clinic

Billing task role automatically is assigned "payer mix changes" tasks - there are way too many reasons why these tasks are being created. Can they narrow it down to help us prioritize? There are thousands and the logic is too sensitive
over 1 year ago in EMR: Documentation/Front Desk / Tasking 0 Future Consideration

Type-ahead staff name for tasks

Would be more time efficient to be able to type in the beginning of the name and have the list scroll right to that area (you can only type the first letter and the letter is way at the bottom of the list making it hard to scroll) Also feel like t...
over 1 year ago in EMR: Documentation/Front Desk / Tasking 0 Future Consideration

Assign to staff automatically when replying to task

I am writing to report an Issue with the Task Feature between Insight Go and Classic and, specifically, that Tasks that are Replied Too from Insight Go are not being delivered to the “inbox” of the sender. For example, we use the Task Feature for ...
over 1 year ago in EMR: Documentation/Front Desk / Tasking 0 Future Consideration