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Clinicient Ideas Portal


This portal is to capture your great ideas and improvements to the Insight platform.
No PHI should be included and application issues should be still be reported to Clinicient Support.


EMR: Documentation/Front Desk

Showing 342 of 472

Integrated text messaging to communicate with patients

It would be incredibly useful to have a way to text message patients built into Clinicent (not just reminders), such as contacting patients to see if they are available to take an open appointment, schedule. So many people do not answer their phon...
over 1 year ago in EMR: Documentation/Front Desk / Schedule 2 Future Consideration

Alert when scheduling appointments over authorized visit or plan limit

Currently there is no way to alert staff when scheduling appointments that the current authorization or plan visit limit has been exceeded. This results in patients frequently being scheduled over what their insurance will cover and then leaving t...
6 days ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

Text/email cancellation notice to entire caseload if weather event or therapist out

It would be helpful if the front desk had a way to notify an entire therapist's caseload that the therapist is out for the day and that their appointment is cancelled. (Also- would be helpful for adverse weather events when the whole clinic has to...
3 months ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

Would like DOB present in the case information tab

Member is requesting that the patients DOB be listed in the case information F4 tab in billing
over 1 year ago in EMR: Documentation/Front Desk / Case Information 4 Future Consideration


I would like to request that an auto-save feature be implemented as soon as possible in the EMR. With our therapists entering patient's homes -- and the limited or inconsistent cellular connectivity that comes with it -- it is really important to ...
over 1 year ago in EMR: Documentation/Front Desk / Documentation 2 Future Consideration

Ability to add POC and PN trackers within documentation

Recent update allows therapists to add diagnosis codes and make changes to case notes without leaving the documentation. It would be REALLY beneficial if we could also add Plan of Care Trackers in this space. Most therapists do not edit the case n...
4 months ago in EMR: Documentation/Front Desk / Plan of Care Tracking 0 In Progress

Ability to add a Non-Visit Note

We desperately need to be able to generate a "non-visit" note. Currently all documentation/charges must be associated with an actual visit. We have many work comp employers who want us to send them "notes" when they no-show and/or cancel for docum...
8 days ago in EMR: Documentation/Front Desk / Documentation 0 Future Consideration

Email Patient Schedule

It would be helpful if there was an option to email the patient's full upcoming schedule through EMR. Possibly when we right click on the appt instead of just having the "print patient schedule" option and additional "email patient schedule" optio...
10 months ago in EMR: Documentation/Front Desk / Schedule 1 Future Consideration

Secondary Payor Visible in Authorizations

When you click on authorizations in a note both the primary and secondary payor should be visible. We are missing out on POCs where Medicare is the secondary payor. It should also show up in the sidebar of the schedule when you click on a patient....
about 2 months ago in EMR: Documentation/Front Desk / Auth Tracking 0 Future Consideration

Show Authorized Visit Numbers

Show Authorized Visit Numbers/ count as it shows in Classic EMR
over 1 year ago in EMR: Documentation/Front Desk / Auth Tracking 6