This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
Multiple Referral Sources are needed for WC payers
Request to add another Referral Source field; the ability to see referral details for case managers and insurance adjusters is vital to our workflow. Work comp patients have case manager AND adjuster, contact information needs to be visible for ph...
Auth Tracking - to allow multiple lines of auth for specific dx or body part.
Work Comp Payers like to provide auth for multiple body parts (dx) and the # of visits will not be the same. So we need the tracker to allow us to add example: 10 visits for low back and 20 visits for neck pain. And tie that into the documentation...
Credit Cards to be an option when giving refunds currently it is a choice when taking a payment but not refunding type.
why we don't allow our refund system to have CREDIT CARDS as an option? So where they have the list on corrections and doing a refund credit cards are not an option?
Improved communication between initial evaluation and POC Tracker
Recommended for improved compliance to have the duration in the initial evaluation automatically populate in the POC Tracker. If these dates due not match there is a potential risk for the dates of services not being covered under that specific POC.
Please create a simple report with the patient name and payer only that can be printed daily or weekly. This is helpful for front office workers that is handling 100+ patients scheduled every day. At the end of the day, the worker can print the re...