Clinicient Ideas Portal


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This portal is to capture your great ideas and improvements to the Insight platform.
No PHI should be included and application issues should be still be reported to Clinicient Support.

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visit count with max visit (XX of XX) vs authorized visits, alert when reaching the cap

It would be helpful to have the max visit count be considered (work like a count) in the "shield" of IGO to allow better tracking. It will only work when an authorization is put in vs just the standard insurance. It will count the visits but an al...
over 1 year ago in EMR: Documentation/Front Desk / Auth Tracking 0 Future Consideration

saving charts to desktop

Working front desk, I get many requests for chart notes from WC or insurance companies. We need to be able to open a chart and save the entire chart on the desktop. Printing out six weeks of notes separately is a waste of paper and time. We work w...
over 1 year ago in Admin/Billing/Reporting / Report Access 2 Future Consideration

Move PN/POC Placement on Case Tab

Prior to one of the updates, the PN/POC placement on the case tab was underneath the diagnosis codes. Since the update, the PN/POC is reported in a column 1/3 the size of the screen and causes the info to text wrap and is very difficult to read an...
over 1 year ago in EMR: Documentation/Front Desk / Case Information / Plan of Care Tracking 0 Future Consideration

Add the Payer Category to the Outstanding POC report

Currently this report only has the primary payer listed as a column and sporting by payer category would be extremely helpful for us.
10 months ago in Admin/Billing/Reporting / Edit an Existing Report 0 Future Consideration

Goal progress required

When editing goals, the "Apply" button shouldn't turn orange or be able to be clicked unless "current value" AND goal "progress" is updated. This would improve compliance with goal updating. ... At this time the only requirement is editing the cur...
5 months ago in EMR: Documentation/Front Desk / Goals 0 Future Consideration

Copay Collection Report (leave off appointments in a failed status)

Is it possible to add the appointment status to the Copay Collection Report so the front office can know to not calculate the copay? It would even be better if unsuccessful appointments didn't even show up on the report. Appointments that are in a...
over 2 years ago in EMR: Documentation/Front Desk / iGO Reporting/Issues Listings 0 Future Consideration

Other/Unavailable Appointments

It would be helpful to have the "Other" / unavailable appointments to have adjustable durations and not default to 60 minutes. We use 45-minute appointment slots and "other appointments' as save for eval slots, reminders not to double book, and do...
over 1 year ago in EMR: Documentation/Front Desk / Scheduling Workflows 0 Future Consideration

Ability to add modifiers to secondary claims only if not required by primary payer

Is there any way to get around the fact that the secondary payer follows primary payer set up? For [a patient], we need discipline modifiers on the secondary claim. Other than manual intervention, the only way to do this currently is to turn on mo...
almost 2 years ago in Admin/Billing/Reporting / Claims / Modifiers 0 Future Consideration

BetterAccess integration: create a way for uploaded files (insurance pictures, etc) to flow over from BetterAccess to Insight

[Member] are currently implementing the BetterAccess integration with Clinicient. Right now, there is the option for the patient to upload files when booking an online appointment in BetterAccess (typically insurance pictures). After these files a...
6 months ago in Insight as a Platform / Online Scheduling 0 Future Consideration

Add message at top of statements

We should be able to add our website and a message that patients can pay online at the top of the statements. I know we can add a message at the bottom but that will get easily over looked by the patients, so it would be much better if it could be...
over 1 year ago in Admin/Billing/Reporting / Statements 0 Future Consideration