Clinicient Ideas Portal


Welcome!

This portal is to capture your great ideas and improvements to the Insight platform.
No PHI should be included and application issues should be still be reported to Clinicient Support.

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Admin/Billing/Reporting

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When a case is created for the guarantor tab not to default to the first fee schedule listed

This benefits the Front Desk and Verification team; every time they create a new case and enter the insurance the guarantor always prefills the fee schedule which results in them have to clear the tab. Leaving the schedule filled messes with our c...
9 months ago in Admin/Billing/Reporting / Billing 0 Future Consideration

SELF REFFERED

When a patient is self referred billing is still requiring an attending physician on the billing, which would be a current MD they are under care with. When self referred is selected we need it to pull the Primary MD info in to be the Attending in...
over 1 year ago in Admin/Billing/Reporting / Billing Settings 1 Future Consideration

Comprehensive Audit Report

A comprehensive & itemized audit report is required that captures all activities a staff member performs in the system. The User Detail report provides no patient level detail & is not helpful. The other audit report, Access Audit Report -...
10 months ago in Admin/Billing/Reporting / New Report 0 Future Consideration

View ERAs from Claims Editor

It would be really great if we could view ERAs from the Claims Editor. After posting the only way to view is via the "Print ERA" function, which incidentally also does not have the option to "copy". This is very annoying particularly because the i...
10 months ago in Admin/Billing/Reporting / Billing Workflows 0 Future Consideration

blank 2nd page on statements

Triage and Engineering reviewed this. Here is the findings:The footer on the second page combined with the message box is what is causing the additional page. Those elements cannot fit on the first page. Please submit this in our Ideas Portal
10 months ago in Admin/Billing/Reporting / Statements 0 Future Consideration

printing statements for active or non-active pts

I have requested this before but I would like an option when printing statements, to eliminate printing statements for active patients. That is wasteful as we already give those out in the office.
11 months ago in Admin/Billing/Reporting / Statements 0 Future Consideration

Total Patient Responsibility: Would like a report that not only shows balances due but what balances were due by month before payments were made

Is there a report or way to calculate total patient responsibility for each month? We are trying to compare that to what was uncollected.
over 2 years ago in Admin/Billing/Reporting / New Report 0 Future Consideration

see money billed/collected broken down by referral source

want to be able to see what monies were billed/collected from a specific referral source in a specific amount of time.
11 months ago in Admin/Billing/Reporting / New Report 0 Future Consideration

better breakdown in referral reporting to see payor mix sent by provider in a timeframe.

when you run a referral report it tells you how many pts a provider sends in a certain time frame but it wont show you what patients were sent. if you click on the provider then it takes you to every patient that theyve ever sent, not the ones sen...
11 months ago in Admin/Billing/Reporting / New Report 0 Future Consideration

claim status code 9 required by Triwest

HI, we are wondering if there is a way to add a claim status code 9 when submitting a corrected claim. Triwest indicates they use this to bypass timely filing when listed in box 22 or data element CLM20. We only have 7-replacement or 8-void curren...
almost 2 years ago in Admin/Billing/Reporting / Claims 0 Future Consideration