EMR: Documentation/Front Desk

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Need a change log in the letter templates

The logos for a clinic have been edited to the wrong logo, and would like to know how or who is editing these templates.

over 2 years ago in EMR: Documentation/Front Desk / Letters 0 Future Consideration

2 VOTE

IGO- rescheduling appt prompts "cancel appointment" warning

When changing the status of a scheduled appointment to a 'failed state', like Rescheduled, the appointment prompt shows the word "cancelled" repeatedly. This can be confusing/misleading as therapists may be coached not to 'cancel' appointments. Ca...

almost 2 years ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

3 VOTE

When editing a patient appointment to reschedule them to another day, need to be able to change the treating therapist like we can the day/time

When editing a patient appointment to reschedule them to another day, need to be able to change the treating therapist like we can the day/time. Currently, we have to change the day/time first, then go to that day, then slide them over to the appr...

over 2 years ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

2 VOTE

When an appointment is cancelled, show waitlist pop-up for that time slot

I love how specific the options are. It would be even better if when we cancelled a patient on the therapist’s schedule, it gave us a pop-up reminder that someone was on the waitlist for that slot. For example. Sally Jones is on the waitlist for l...

almost 2 years ago in EMR: Documentation/Front Desk / Waitlist 0 Future Consideration

3 VOTE

Ability to document both left/right when documenting goals

Request to have availability when documenting goals to enter notes to the "current" and "desired" and be able to add different body parts (right/left)

almost 3 years ago in EMR: Documentation/Front Desk / Goals 1 Future Consideration

2 VOTE

On the new IGO schedule: would like to see the specific therapist week view like at once.

When you select week view, the schdule does not pull up each therapisit's week like it did in the old scheudle. The new schedule shows all therapist's schedule for each day of the week.

almost 2 years ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

2 VOTE

Remove unused issues from the Patient with Issues Listing

Please remove the following items for the patients with issue listing. The Clinic does not use these, making the listing very long and hard to get to the items that are missing. Remove these for all payers primary, secondary, and tertiary No relat...

almost 2 years ago in EMR: Documentation/Front Desk / iGO Reporting/Issues Listings 0 Future Consideration

2 VOTE

New Schedule - Move PLAN OF CARE section

The new layout of the Plan of Care section is confusing. Having the POC line wrap is not easy to read.We suggest switching the diagnosis and plan of care sections so the plan of care and PN seciton will be easier to read.

almost 2 years ago in EMR: Documentation/Front Desk / Plan of Care Tracking / Schedule 0 Future Consideration

2 VOTE

Add a new line under Insurance in IGO To indicate if the patient has DME Benefits.

We are working on having many of our therapist's transition to IGo. That said, within the insurance and benefits component, there is no line item for anything related to DME benefits. Can I request to have this added as a drop-down option or somet...

about 2 years ago in EMR: Documentation/Front Desk / Patient Setup 0 Future Consideration

2 VOTE

Add new payment methods to system

Can a new payment method for patient refunds be created and a report to display the info per month?

about 2 years ago in EMR: Documentation/Front Desk / Cash Register 0 Future Consideration

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