This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
Can applying patient payments be automated? It is very time consuming and tedious to apply pt pmts through Payments/Cash Collections and uncheck the charges boxes so the pmt is applied to the older charge first...then apply the pmt. Please tell me...
Currently if the patient has a balance the cash register opens as soon as you arrive the appointment, while this may be helpful for the front desk it is a pain for the clinical staff as it adds yet another click to the process of doing notes
Automatically add No Show/ Cancel Fee when cancelling the visit from the schedule
Because appointment cancels/no shows are often marked by non-front desk staff, fees are often forgotten. It would be convenient if changing status of appts to no show or cx would automatically pop-up the cash register with the question "do you wan...
Would like the cash register to prompt for secondary payers.
Hello, Not sure if I picked the correct category but when a patient arrives and has a copay on their secondary ( mostly medicare patients) The cash register does not auto populate and pop open when the patient is arrived. That leads to missed cash...
When a client pays the receipt in IGO states Overpaid when the payment is a credit to the account would like this changed to Prepaid for services.
When a paymnet is taken for coinsurance and or Deductible and will be a credit on the account in IGO the receipt shows as overpaid which is confusing to Patients.