This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
When a client pays the receipt in IGO states Overpaid when the payment is a credit to the account would like this changed to Prepaid for services.
When a paymnet is taken for coinsurance and or Deductible and will be a credit on the account in IGO the receipt shows as overpaid which is confusing to Patients.