This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
Example: the SSN number is 9 digits if you try to enter with less than you get a warning see below. This should also happen when you try to enter a Medicare ID that is not the correct number of characters, but there is no warning as there is when ...
Re-scheduling appointments between different therapists on different days
When a patient reschedules an appointment to a different day, we are unable to EDIT the existing appointment with a different therapist. The patient has to be scheduled with the same therapist on the new day and then moved over to the new therapis...
Is there a way to get the 2ndry insurance to show with the primary ins under the shield in the quickview area, as we have different rules to follow with POC's etc and do not catch these. Thank you . As in Insight Go we can not see the 2ndry unless...
Add Remark Codes section to Denials by Denial Date Report
Request for 2 columns to be added Remark Codes and Remark Description/Reason on the Denials by Denial Date Report. Remark Codes come from 835 files once posted based off WPC (Washington publishing company)
When editing a patient appointment to reschedule them to another day, need to be able to change the treating therapist like we can the day/time
When editing a patient appointment to reschedule them to another day, need to be able to change the treating therapist like we can the day/time. Currently, we have to change the day/time first, then go to that day, then slide them over to the appr...
When changing the status of a scheduled appointment to a 'failed state', like Rescheduled, the appointment prompt shows the word "cancelled" repeatedly. This can be confusing/misleading as therapists may be coached not to 'cancel' appointments. Ca...
Credit Cards to be an option when giving refunds currently it is a choice when taking a payment but not refunding type.
why we don't allow our refund system to have CREDIT CARDS as an option? So where they have the list on corrections and doing a refund credit cards are not an option?
When an appointment is cancelled, show waitlist pop-up for that time slot
I love how specific the options are. It would be even better if when we cancelled a patient on the therapist’s schedule, it gave us a pop-up reminder that someone was on the waitlist for that slot. For example. Sally Jones is on the waitlist for l...
In the Staff Account in Edit Staff notes time/dated by user, and can not be deleted
In the notes section in the staff account anyone can edit and delete the notes, would like that section to time/date stamp with user info and make it where the notes can not be deleted