Clinicient Ideas Portal


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This portal is to capture your great ideas and improvements to the Insight platform.
No PHI should be included and application issues should be still be reported to Clinicient Support.

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BetterAccess integration: create a way for uploaded files (insurance pictures, etc) to flow over from BetterAccess to Insight

[Member] are currently implementing the BetterAccess integration with Clinicient. Right now, there is the option for the patient to upload files when booking an online appointment in BetterAccess (typically insurance pictures). After these files a...
about 1 year ago in Insight as a Platform / Online Scheduling 0 Future Consideration

IGO New Schedule - Add new patient from an appointment time

I would like to initiate adding a new patient from a selected appointment slot. Office staff are normally on the phone with the patient as they are scheduling an evaluation. It would streamline the case creation/scheduling process to be able to se...
about 2 years ago in EMR: Documentation/Front Desk / Scheduling Workflows 0 Future Consideration

Allow Authorizations To Be Entered Regardless of Subscriber Field

As InsightGo is set up now you are only able to enter an authorization once you've entered the Insurance Subscriber. The system would better serve office staff being able to enter authorizations regardless of subscriber field completion to avoid p...
about 2 years ago in EMR: Documentation/Front Desk / Auth Tracking / Insurance 0 Future Consideration

When editing a patient appointment to reschedule them to another day, need to be able to change the treating therapist like we can the day/time

When editing a patient appointment to reschedule them to another day, need to be able to change the treating therapist like we can the day/time. Currently, we have to change the day/time first, then go to that day, then slide them over to the appr...
over 3 years ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

The printer settings for CMS 1500 do not allow for Attn line

Would like if when the attn: line in the payer setting is filled out the information would print on claims. The printer settings for CMS 1500 do not allow for Attn line.
about 1 year ago in Admin/Billing/Reporting / Manage Payers 0 Future Consideration

Credit Cards to be an option when giving refunds currently it is a choice when taking a payment but not refunding type.

why we don't allow our refund system to have CREDIT CARDS as an option? So where they have the list on corrections and doing a refund credit cards are not an option?
over 3 years ago in Insight as a Platform / Payments 0 Future Consideration

Auth Tracking - to allow multiple lines of auth for specific dx or body part.

Work Comp Payers like to provide auth for multiple body parts (dx) and the # of visits will not be the same. So we need the tracker to allow us to add example: 10 visits for low back and 20 visits for neck pain. And tie that into the documentation...
about 2 years ago in EMR: Documentation/Front Desk / Auth Tracking 0 Future Consideration

POC tracking for discharge patients

For Plan of Care, when a patient is discharged they will come off of the report, is there a way to track those Plan of Cares so we don't lose them? In order to be medicare complient we need to have them signed.
about 1 year ago in EMR: Documentation/Front Desk / Plan of Care Tracking 0 Future Consideration

Improved communication between initial evaluation and POC Tracker

Recommended for improved compliance to have the duration in the initial evaluation automatically populate in the POC Tracker. If these dates due not match there is a potential risk for the dates of services not being covered under that specific POC.
about 2 years ago in EMR: Documentation/Front Desk / Plan of Care Tracking 0 Future Consideration

Display resources on appt details

Can the resources be added to the appointment details in InsightGO, like they are in EMR? Therapists need to see which appts are using which resources in IGO.
about 1 year ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration