Clinicient Ideas Portal


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This portal is to capture your great ideas and improvements to the Insight platform.
No PHI should be included and application issues should be still be reported to Clinicient Support.

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Patient AR report

We need an AR report that shows current, true patient AR - meaning Only balances that in in patient status. The issue with the current report is that it includes insurance credits that offset the patient AR. The most accurate report we have found ...
over 2 years ago in Admin/Billing/Reporting / New Report 0 Future Consideration

New IGO schedule: Being able to double click to add an appt vs right click. Just makes things faster

The member would like to double-click to create appointments on the schedule.
almost 3 years ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

Ability to Select the therapist and looks at different locations at once to see their availability

In the new IGO schedule, the member isn't able to select the therapist and look at different communities to check the therapist's availability.
almost 3 years ago in EMR: Documentation/Front Desk / Scheduling Workflows 0 Future Consideration

Include patient's phone number on the waitlist

It would save the front desk time if the waitlist included the patient's phone number so that I didn't have to click off that page to go call the patient. Then I could call all the patient's quickly in succession.
about 1 year ago in EMR: Documentation/Front Desk / Waitlist 0 In Progress

Search Payer Files by PO Box

We need to be able to search by PO Box. I also need to know how to export our entire insurance list.
almost 3 years ago in Admin/Billing/Reporting / Manage Payers 0 Future Consideration

Copay Collection Report (leave off appointments in a failed status)

Is it possible to add the appointment status to the Copay Collection Report so the front office can know to not calculate the copay? It would even be better if unsuccessful appointments didn't even show up on the report. Appointments that are in a...
over 3 years ago in EMR: Documentation/Front Desk / iGO Reporting/Issues Listings 0 Future Consideration

Electronic Claim Attachments for All Payers

The ability to submit electronic claim attachments through Insight Billing for all payers, not just Worker's Compensation or No-Fault payers. More payers are requesting electronic copies of documentation at claim submission, leading to many denial...
almost 2 years ago in Admin/Billing/Reporting / Claims 0 Future Consideration

No Show Tracker Pop Up

A pop up would come up after no showing the patient’s appointment to help clinicians and the reception team monitor the attendance of the patients and to limit no-shows. The pop up would show the number of times a patient has no showed for their a...
almost 2 years ago in Admin/Billing/Reporting / Change Log 0 Future Consideration

Authorization Required check box

We would love to see an Authorization Required check box in the client's profile that would also be linked to reports we could run to ensure we are closely tracking these authorizations.
over 2 years ago in Admin/Billing/Reporting / Admin 1 Future Consideration

Would like an icon on the schedule indicating if a patient has a copay

Currently, the $ on the schedule indicates if the patient has a balance due, but I would like an icon on the schedule that notifies if the patient has a copay associated with their account (basically if there is something written in the "copay" bo...
over 2 years ago in EMR: Documentation/Front Desk / Insurance / Schedule 0 Future Consideration