This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
We are requesting that eVB functionality be expanded to Secondary and Tertiary payers to provided even more benefit to front-end staff due to a high volume of patients having secondary coverage – ie Medicare supplements, Medicaid secondary, or add...
Ability to add modifiers to secondary claims only if not required by primary payer
Is there any way to get around the fact that the secondary payer follows primary payer set up? For [a patient], we need discipline modifiers on the secondary claim. Other than manual intervention, the only way to do this currently is to turn on mo...
We should be able to add our website and a message that patients can pay online at the top of the statements. I know we can add a message at the bottom but that will get easily over looked by the patients, so it would be much better if it could be...
Most items in billing sort ascending which can mean extra scrolling and extra clicks as most clients information exceeds the screen. For example:1. on the Account tab/Claims Details - it would be nice to have newest claims at the top.2. When you g...
Payment Correction - Ability to Add/Edit Denial Codes
Currently, if we do a payment correction - you cannot edit the Denial column. Sometimes we miss entering the code or enter the wrong code and need to be able to correct that
Include the amount for a Monthly Payment Plan in Client Editor for patients with extensive outstanding balances. Include an area to show expiration of Payment Plan. Field would need to be reportable to view patients who owe balances, and have a field to show when the last payment was made.
When a case is created for the guarantor tab not to default to the first fee schedule listed
This benefits the Front Desk and Verification team; every time they create a new case and enter the insurance the guarantor always prefills the fee schedule which results in them have to clear the tab. Leaving the schedule filled messes with our c...
When a patient is self referred billing is still requiring an attending physician on the billing, which would be a current MD they are under care with. When self referred is selected we need it to pull the Primary MD info in to be the Attending in...
It would be really great if we could view ERAs from the Claims Editor. After posting the only way to view is via the "Print ERA" function, which incidentally also does not have the option to "copy". This is very annoying particularly because the i...
Triage and Engineering reviewed this. Here is the findings:The footer on the second page combined with the message box is what is causing the additional page. Those elements cannot fit on the first page. Please submit this in our Ideas Portal