This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
Schedule warning when authorization has expired or patient used up all the visits
Would like for there to be an alert when someone tries to schedule a patient beyond their number of authorized visits or outside of their authorized visit dates. This would cut down on unauthorized or non-payed for visits for patients as well as f...
After a patient is marked as arrived a pop up box would appear to alert to the front desk staff or billing department or therapist to make sure that this task is completed when the patient arrives. (There would be either a front desk box, billing ...
More control/customization for appointment reminders
We would like more options for appointment reminders that can be customized for each individual patient and case. We'd like to specify how far in advance the patient gets a reminder -- 1 hour, 6 hours, 24 hours, etc. -- as well as whether or not t...
Customize Demographics and Case Fields available/required
Create a way for leadership to define what Demographic information (aside from hard coded fields required for claim creation/billing) is populated when creating a new patient and case. This would allow leadership to filter out non required fields ...
Tax on Allowed amount by Primary Total paid by primary payer + amount sent to copay + amount sent to co-insurance + amount sent to deductible Calculate 4.166% and pass that balance to patient
When you search for names in GO, the middle initials aren't on the name, so if you don't know the DOB of a patient, it can be hard to confirm you have the right patient. Can the middle initial please also be displayed in GO? Thanks!
Tracking patient visit limits for multiple cases Requesting that there be an option to track visit count per patient across all cases. We are getting more patients that have a yearly visit max, regardless of the case.
There are fields we use for intake that are not available in InsightGO which we would like to have added so our admin can use the web version to complete intakes. These are "Primary MD" and "cell carrier" within the client's demographics/case page...
We are missing the "append" option on insurance attachments. We only have replace and cancel options. Insurance authorizations from worker's compensation gets updated depending on if they get approved for more visits, an append option would be goo...