This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
Auth tracking to be able to handle auths by specific CPT codes
Clincient is not showing when a secondary insurance authorization is critical for auth. Is there any way we can make sure these secondary insurances are giving us the same information on reporting that the primary insurance is? Many state MCDs aut...
Please expand the very small margins for notes in the Procedures section of the evaluation and daily treatment documents.
Please expand the margins for notes in the Procedures section of evaluation and daily documents as all information has to be crammed into a 1-2 inch wide field. For some reason this section is very small, despite clinicians needing to enter signif...
More control/customization for appointment reminders
We would like more options for appointment reminders that can be customized for each individual patient and case. We'd like to specify how far in advance the patient gets a reminder -- 1 hour, 6 hours, 24 hours, etc. -- as well as whether or not t...
We would love to have a section of the demographics where we could enter the name/phone number/address of the patient's Health Care Proxy or Power of Attorney and maybe a "yes/no" toggle for whether we have the paperwork for this on file in the at...
After a patient is marked as arrived a pop up box would appear to alert to the front desk staff or billing department or therapist to make sure that this task is completed when the patient arrives. (There would be either a front desk box, billing ...
Schedule warning when authorization has expired or patient used up all the visits
Would like for there to be an alert when someone tries to schedule a patient beyond their number of authorized visits or outside of their authorized visit dates. This would cut down on unauthorized or non-payed for visits for patients as well as f...
Tracking patient visit limits for multiple cases Requesting that there be an option to track visit count per patient across all cases. We are getting more patients that have a yearly visit max, regardless of the case.
There are fields we use for intake that are not available in InsightGO which we would like to have added so our admin can use the web version to complete intakes. These are "Primary MD" and "cell carrier" within the client's demographics/case page...
When you search for names in GO, the middle initials aren't on the name, so if you don't know the DOB of a patient, it can be hard to confirm you have the right patient. Can the middle initial please also be displayed in GO? Thanks!