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Clinicient Ideas Portal


This portal is to capture your great ideas and improvements to the Insight platform.
No PHI should be included and application issues should be still be reported to Clinicient Support.



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I think it would be a good extra safety net to have the system pop-up a "warning" box, or show the expiration date in red, when an authorization is about to expire. This safety net is in WebPT, so I'm not sure if it can be implented here. The PT's...
4 months ago in Admin/Billing/Reporting / Billing Workflows 0 Future Consideration

Options under Denied Claims Bucket

When you are in the Denied claims bucket - we would like to have options added at the top for "Pass to Next Payer" or "Bill to Next Payer". This would help in mass submission of denied claims instead of having to go into every claim individually t...
8 months ago in Admin/Billing/Reporting / Claims 0 Future Consideration

Apply to all Cases Option for Updating Payer Information

When payer information needs to be updated, it would save a ton of time to be able to have an "Apply to All Cases" button rather than having to create/update new payer versions across all cases individually. For example: right now, I have a patien...
about 1 month ago in Admin/Billing/Reporting / Manage Payers 0 Future Consideration

Suggestion to have an effective/termination date added to the payer credentialing under the edit staff

Would be very helpful to have an effective/termination date added to the payer credentialing under the edit staff. We have this for insurance for patients.
about 2 years ago in Admin/Billing/Reporting / Manage Staff 0 Future Consideration

Option to Fax Claims from Billable tab

A significant amount of time and resources would be saved by having the ability to fax claims to payers that have a fax number loaded in the Payer Setup. It would also provide proof of timely filing if the fax submission appeared on the Fax Transm...
about 1 year ago in Admin/Billing/Reporting / Claims 1 Future Consideration

Add "Credit Card" as a Method Type when Posting Insurance Payments

Is it possible to add another method type called "Credit Card" to choose from when posting Insurance Payments (from Payments F5 tab)? We have been receiving more insurance payments via credit card and it would make reconciliation easier if this me...
about 1 year ago in Admin/Billing/Reporting / Billing 1 Future Consideration

In Billing, add the patient DOB on every screen

As you are calling an insurance company, we could be on the case or on the claim editor or the account - would be nice if the patient DOB was on each of these screens so you don't have to go to 3 diff screens to get the info you need to call an in...
7 months ago in Admin/Billing/Reporting / Billing 0 Future Consideration

eVB - Functionality for Subsequent Payers

We are requesting that eVB functionality be expanded to Secondary and Tertiary payers to provided even more benefit to front-end staff due to a high volume of patients having secondary coverage – ie Medicare supplements, Medicaid secondary, or add...
5 months ago in Admin/Billing/Reporting / Billing 0 Future Consideration

Analytics Report time stamp with am/pm or military time

When running report on documentation finalization noted the day/time stamp is available however unknown if am/pm. This is important data need to check if documentation is being done in timely manner based on specific expectations. Per our billing ...
3 months ago in Admin/Billing/Reporting / Edit an Existing Report 0 Future Consideration

Remove old cases/$0 balance lines on statements

When a statement is generated for a current balance, there should not be old line items dropping when they are completed, zeroed out. I recently had a patient contact me because she receive a statement for her 2022 charges, but the statement had l...
over 1 year ago in Admin/Billing/Reporting / Statements 1 Future Consideration