Patient Setup

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CPT codes added to Auth

Adding an option for CPT codes that have been authorized to the auth approval info. So that, when a therapist tries to bill a code that is not authorized, system will not let them proceed until changing to a code that has been authorized.

about 2 months ago in EMR: Documentation/Front Desk / Auth Tracking 0 Future Consideration

1 VOTE

Print a daily schedule with patient's name and phone number. We are in Hurricane alley and need to be able to notify patients of openings and closings. Others may have similar issues for next day contacting.

It would help with contacting patients when landlines are down and ability to have contacts in hand when systems are down, as well.

3 months ago in EMR: Documentation/Front Desk / Appointment Reminders 0 Future Consideration

6 VOTE

Allowed contacts/privacy/HIPAA

We'd like sections added to the demographics page on privacy and who may or may not be contacted on behalf of the patient (e.g., some patients don't want specific family members having access to their info)

4 months ago in EMR: Documentation/Front Desk / Demographics 0 Future Consideration

1 VOTE

Please expand the very small margins for notes in the Procedures section of the evaluation and daily treatment documents.

Please expand the margins for notes in the Procedures section of evaluation and daily documents as all information has to be crammed into a 1-2 inch wide field. For some reason this section is very small, despite clinicians needing to enter signif...

5 months ago in EMR: Documentation/Front Desk / Notes 0 Future Consideration

3 VOTE

Text notifications for therapist call offs

It would be nice to come up with a tool like the text reminders to notify families if a therapist calls off for the day for illness. The same way families receive an appointment reminder

7 months ago in EMR: Documentation/Front Desk / Appointment Reminders 0 Future Consideration

1 VOTE

Hawaii Tax on Allowed Amount

Tax on Allowed amount by Primary Total paid by primary payer + amount sent to copay + amount sent to co-insurance + amount sent to deductible Calculate 4.166% and pass that balance to patient

9 months ago in EMR: Documentation/Front Desk / Insurance 0 Future Consideration

3 VOTE

Tracking patient visit limits

Tracking patient visit limits for multiple cases Requesting that there be an option to track visit count per patient across all cases. We are getting more patients that have a yearly visit max, regardless of the case.

9 months ago in EMR: Documentation/Front Desk / Auth Tracking 0 Future Consideration

2 VOTE

Add subscriber address field in InsightGO

There are fields we use for intake that are not available in InsightGO which we would like to have added so our admin can use the web version to complete intakes. These are "Primary MD" and "cell carrier" within the client's demographics/case page...

9 months ago in EMR: Documentation/Front Desk / Demographics 0 Future Consideration

5 VOTE

Add guarantor info to Patient Information Tab

Would like to have the guarantor information added to the personal information tab. At case level has been very repetitive, for both insurance and guarantor.Many clients have multiple cases. Have chance of statement going to the wrong person becau...

9 months ago in EMR: Documentation/Front Desk / Patient Setup 0 Future Consideration

1 VOTE

Missing append option on insurance authorization

We are missing the "append" option on insurance attachments. We only have replace and cancel options. Insurance authorizations from worker's compensation gets updated depending on if they get approved for more visits, an append option would be goo...

9 months ago in EMR: Documentation/Front Desk / Insurance 0 Future Consideration

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