This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
Have system logs track all parts of payment posting process, including who uploads the 835 file/manually keys payment information. Information viewable on Payment Drop Down to show who posted payment.
Build a drop-down menu on account note creation screen that shows if this is referencing an incoming or outgoing phone call. This would then need to be reportable (maybe on appointment notes report)
Billing at a flat rate while including all CPT codes on the claim.
The CPT codes and units would vary but the outbound charges need to be a flat rate like the expected reimbursement schedule. The system would need to be able to divide the charges among whatever was documented to total the same amount every time. ...
There is not currently a report that shows the reason codes and amounts for contractual adjustments. We would like to put in a feature request. The reason we would use this is most payers put their reasons in this bucket, so we want to look for is...