Clinicient Ideas Portal


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This portal is to capture your great ideas and improvements to the Insight platform.
No PHI should be included and application issues should be still be reported to Clinicient Support.

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BetterAccess integration: create a way for uploaded files (insurance pictures, etc) to flow over from BetterAccess to Insight

[Member] are currently implementing the BetterAccess integration with Clinicient. Right now, there is the option for the patient to upload files when booking an online appointment in BetterAccess (typically insurance pictures). After these files a...
about 1 year ago in Insight as a Platform / Online Scheduling 0 Future Consideration

IGO New Schedule - Add new patient from an appointment time

I would like to initiate adding a new patient from a selected appointment slot. Office staff are normally on the phone with the patient as they are scheduling an evaluation. It would streamline the case creation/scheduling process to be able to se...
about 2 years ago in EMR: Documentation/Front Desk / Scheduling Workflows 0 Future Consideration

Allow Authorizations To Be Entered Regardless of Subscriber Field

As InsightGo is set up now you are only able to enter an authorization once you've entered the Insurance Subscriber. The system would better serve office staff being able to enter authorizations regardless of subscriber field completion to avoid p...
about 2 years ago in EMR: Documentation/Front Desk / Auth Tracking / Insurance 0 Future Consideration

The printer settings for CMS 1500 do not allow for Attn line

Would like if when the attn: line in the payer setting is filled out the information would print on claims. The printer settings for CMS 1500 do not allow for Attn line.
about 1 year ago in Admin/Billing/Reporting / Manage Payers 0 Future Consideration

When editing a patient appointment to reschedule them to another day, need to be able to change the treating therapist like we can the day/time

When editing a patient appointment to reschedule them to another day, need to be able to change the treating therapist like we can the day/time. Currently, we have to change the day/time first, then go to that day, then slide them over to the appr...
over 3 years ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

Credit Cards to be an option when giving refunds currently it is a choice when taking a payment but not refunding type.

why we don't allow our refund system to have CREDIT CARDS as an option? So where they have the list on corrections and doing a refund credit cards are not an option?
over 3 years ago in Insight as a Platform / Payments 0 Future Consideration

POC tracking for discharge patients

For Plan of Care, when a patient is discharged they will come off of the report, is there a way to track those Plan of Cares so we don't lose them? In order to be medicare complient we need to have them signed.
about 1 year ago in EMR: Documentation/Front Desk / Plan of Care Tracking 0 Future Consideration

Display resources on appt details

Can the resources be added to the appointment details in InsightGO, like they are in EMR? Therapists need to see which appts are using which resources in IGO.
about 1 year ago in EMR: Documentation/Front Desk / Schedule 0 Future Consideration

Tasks Assigned in IGO to a Specific User are NOT Showing Up in that users My Tasks in Classic

Jane Smith is the Front Office Manager in our Clinic A and uses InsightEMR. John Brown is the director and uses InsightGO. When he assigns a task to Jane (not using the Role, but assigns directly to her), the task does not go to Jane's "My Tasks" ...
about 1 year ago in EMR: Documentation/Front Desk / Tasking 0 Future Consideration

Sort Tasks by Clinic

Billing task role automatically is assigned "payer mix changes" tasks - there are way too many reasons why these tasks are being created. Can they narrow it down to help us prioritize? There are thousands and the logic is too sensitive
about 1 year ago in EMR: Documentation/Front Desk / Tasking 0 Future Consideration