Clinicient Ideas Portal


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This portal is to capture your great ideas and improvements to the Insight platform.
No PHI should be included and application issues should be still be reported to Clinicient Support.

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Insurance

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self pay/prompt pay payment

Adding the "copay/payment" under case for Self Pay/Prompt Pay cases. For our clinic, we know what the patient should be paying each visit. Adding this would allow the copay reports to pull more accurate information for the front desk to collect th...
almost 2 years ago in EMR: Documentation/Front Desk / Insurance 2 Planned

allow insurance plan end dates to be entered and tracked

This would be helpful for plans that don't renew on the first of the calendar year, such as plans colleges offer for staff and students, so it would trigger a notification that benefit reverification was required.
about 1 year ago in EMR: Documentation/Front Desk / Insurance 0 Future Consideration

Prompt upon case creation to change "Guarantor" if patient is minor

Current the system defaults to "self" or not at all, it would helpful if there was a prompt or notice when the new patient being entered is a minor, because this situation currently requires a change in the guarantor tab. This would avoid issues w...
almost 2 years ago in EMR: Documentation/Front Desk / Insurance 0 Future Consideration

Would like an icon on the schedule indicating if a patient has a copay

Currently, the $ on the schedule indicates if the patient has a balance due, but I would like an icon on the schedule that notifies if the patient has a copay associated with their account (basically if there is something written in the "copay" bo...
over 1 year ago in EMR: Documentation/Front Desk / Insurance / Schedule 0 Future Consideration

Have secondary and tertiary insurance tracked on Clinical Issue List

No description provided
over 1 year ago in EMR: Documentation/Front Desk / iGO Reporting/Issues Listings / Insurance 0 Future Consideration

Hawaii Tax on Allowed Amount

Tax on Allowed amount by Primary Total paid by primary payer + amount sent to copay + amount sent to co-insurance + amount sent to deductible Calculate 4.166% and pass that balance to patient
8 months ago in EMR: Documentation/Front Desk / Insurance 0 Future Consideration

Missing append option on insurance authorization

We are missing the "append" option on insurance attachments. We only have replace and cancel options. Insurance authorizations from worker's compensation gets updated depending on if they get approved for more visits, an append option would be goo...
8 months ago in EMR: Documentation/Front Desk / Insurance 0 Future Consideration

Allow Authorizations To Be Entered Regardless of Subscriber Field

As InsightGo is set up now you are only able to enter an authorization once you've entered the Insurance Subscriber. The system would better serve office staff being able to enter authorizations regardless of subscriber field completion to avoid p...
over 1 year ago in EMR: Documentation/Front Desk / Auth Tracking / Insurance 0 Future Consideration

Adding subscriber information without requiring subscriber address

Insurances do not require subscriber address for claims processing. It would be ideal to add subscriber information in the insurance section without requiring subscriber address. Currently, if the subscriber address is not entered, claims will hol...
almost 2 years ago in EMR: Documentation/Front Desk / Insurance 0 Future Consideration

CPT codes for cash pay (guarantor)

Cash rates Wants all of the CPT codes listed, but have a cash rate- i.e. it writes it off. Stops billing after the cash rate, or adjusts off. Lists CPT code Submit for reimburshment from insurance companies and companies like Medishare and AFLAC.
over 3 years ago in EMR: Documentation/Front Desk / Insurance 0 Future Consideration