This portal is to capture your great ideas and improvements to the Insight platform. No PHI should be included and application issues should be still be reported to Clinicient Support.
Adding the "copay/payment" under case for Self Pay/Prompt Pay cases. For our clinic, we know what the patient should be paying each visit. Adding this would allow the copay reports to pull more accurate information for the front desk to collect th...
allow insurance plan end dates to be entered and tracked
This would be helpful for plans that don't renew on the first of the calendar year, such as plans colleges offer for staff and students, so it would trigger a notification that benefit reverification was required.
Prompt upon case creation to change "Guarantor" if patient is minor
Current the system defaults to "self" or not at all, it would helpful if there was a prompt or notice when the new patient being entered is a minor, because this situation currently requires a change in the guarantor tab. This would avoid issues w...
Would like an icon on the schedule indicating if a patient has a copay
Currently, the $ on the schedule indicates if the patient has a balance due, but I would like an icon on the schedule that notifies if the patient has a copay associated with their account (basically if there is something written in the "copay" bo...
Allow Authorizations To Be Entered Regardless of Subscriber Field
As InsightGo is set up now you are only able to enter an authorization once you've entered the Insurance Subscriber. The system would better serve office staff being able to enter authorizations regardless of subscriber field completion to avoid p...
Tax on Allowed amount by Primary Total paid by primary payer + amount sent to copay + amount sent to co-insurance + amount sent to deductible Calculate 4.166% and pass that balance to patient
We are missing the "append" option on insurance attachments. We only have replace and cancel options. Insurance authorizations from worker's compensation gets updated depending on if they get approved for more visits, an append option would be goo...
Adding subscriber information without requiring subscriber address
Insurances do not require subscriber address for claims processing. It would be ideal to add subscriber information in the insurance section without requiring subscriber address. Currently, if the subscriber address is not entered, claims will hol...
Cash rates Wants all of the CPT codes listed, but have a cash rate- i.e. it writes it off. Stops billing after the cash rate, or adjusts off. Lists CPT code Submit for reimburshment from insurance companies and companies like Medishare and AFLAC.