Hello, and thanks for your feedback! Would you mind providing us with a bit more information on this idea? Our team took a look at this report on the back end to determine how Productivity % is calculated. We found that the calculation is based on the Available Time (which accounts for any blocked time on the schedule) vs Visit Hours for the therapist. Units are not used to find Productivity %, so we would like to clarify which column calculation you are referring to in this request. We want to ensure that we are capturing this idea with as much detail as we can. Thanks!